Custom Menu Stays, but Options Disappear

by Allen Wyatt
(last updated May 29, 2010)

1

Long ago Norma created a "Macros" menu to which she added her most frequently used macros. Recently the menu emptied itself; her macros disappeared from it. (They still exist; Norma can get to them in the VBA editor, where they're attached to my Normal template.) She's tried adding them back to the menu, but every time she closes Word and restarts it, the menu is there, but the commands are gone again.

These sort of problems can be difficult to track down. The first thing to check is if the problem is related, in some way, to document corruption. Specifically, it could be that your Normal.dot file is corrupted. Get out of Word and rename the file. Start Word and a new Normal.dot is automatically created. Stick a short, do-nothing macro in the template and then assign that macro to a custom menu. Get out of Word and back in again and see if the macro is still on the menu.

If it is still on the menu, then the problem has to do with the original Normal.dot file. The best solution is to rename it to some other name (like OldNormal.dot) and then transfer the macros from that file to the new Normal.dot file.

If the macro is not on the menu, then the problem probably isn't the Normal.dot template. Instead, you should take a look to see if there are some changed security settings on your system. Perhaps they were instituted by your company or they were installed automatically through some update to Windows or Word. If you can track down what setting changed, then you can modify the setting to allow your macros to appear on the menu.

It is also possible that some third-party add-in is causing a conflict or a recent update to an existing add-in is causing problems. Disable your add-ins one at a time and see if the problem disappears.

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (8611) applies to Microsoft Word 97, 2000, 2002, and 2003.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He  is president of Sharon Parq Associates, a computer and publishing services company. ...

MORE FROM ALLEN

Drawing Lines

Lines are one of the most common graphic elements to be added to documents. Here's how you can add the lines you want.

Discover More

Requiring Input

If you distribute a workbook that is used by others for data entry, you may want a way to make sure they fill in certain ...

Discover More

Placing Text in Empty Table Cells

Tables are often used to organize information into an understandable format. If your company requires that tables in ...

Discover More

Do More in Less Time! Are you ready to harness the full power of Word 2013 to create professional documents? In this comprehensive guide you'll learn the skills and techniques for efficiently building the documents you need for your professional and your personal life. Check out Word 2013 In Depth today!

More WordTips (menu)

Disappearing Macro Menus

Word is quite versatile in how you can customize it. You can add all sorts of macros to menus, but doing so may cause ...

Discover More

Resetting Word Menus

Word allows you to customize the program's menus as much as you want. At some point, however, you may want the menus to ...

Discover More

Keeping Full Menus Displayed

Word allows menus to be displayed in two modes. The default mode, which displays menu options dynamically, drives some ...

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 6Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is six more than 7?

2012-07-30 12:37:30

MWE

I have run into this problem many times and concluded it it was the fault of a "commercial" add-in each time. Word runs for months without any glitches to any of the macro menus (I have several) but as soon as I install a Word add-in from virtually any vendor, most macro menus are corrupted. This problem also occurs in Outlook and Excel although it is far less consistent in ol and xl (some add-ins are a problem, other are not)

Is there are practical solution? Is there something that the appl vendors should be doing so their add-ins do not corrupt macro menus?


This Site

Got a version of Word that uses the menu interface (Word 97, Word 2000, Word 2002, or Word 2003)? This site is for you! If you use a later version of Word, visit our WordTips site focusing on the ribbon interface.

Newest Tips
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.