by Allen Wyatt
(last updated January 27, 2017)
Laurie describes a problem with her system that has to do with using Word with documents that contain lots of clip art. Laurie's system has plenty of memory (1 GB), yet when she tried to open a very clip-art-heavy document, Word froze. Now, every time she inserts clip art into any document, Word freezes.
There are a number of different things you can check to try to try to track down the problem. It could be that the problem is with your video drivers. One way to check that out is to start Word, and then choose Tools | Options | View tab. (See Figure 1.) Make sure the Picture Placeholders check box is selected. This stops graphics from being displayed fully, but Word still allows room for them in the document. If you can then open and print your document (where you could not before), then the problem may be with your video drivers and you need to update them.
Figure 1. The View tab of the Options dialog box.
You might also check to see if the problem could be related to where your clip art is located. If it is on a network drive and the artwork is linked, it could be that Word is trying to refresh the links every time you open the document. If the network connection is slow or intermittent, then Word will appear to hang as it tries to establish a connection and refresh each individual graphic. You can force Word to not check the links when opening a document by choosing Tools | Options | General tab and then clearing the Update Automatic Links at Open check box.
Another possibility is that your Normal.dot template has somehow become corrupted. This is an easy thing to check; all you need to do is get out of Word, find Normal.dot, and rename it Normal.old. When you restart Word, check to see if you can open the offending file. If you can, then you know that Normal.dot was the culprit.
Finally, you could have a problem with your printer driver. If you can start Windows in safe mode and open the file, then it is a good indication that this may be the cause. Why? Because Word doesn't load printer drivers when running in safe mode. Word continuously tries to check with the printer driver when displaying information on-screen so that what you see is a good approximation of what you get when you print. If the printer driver isn't working correctly, it can cause Word to hang. You should check with the printer manufacturer (on their Web site) to see if they have an updated printer driver specifically for your version of Windows.
A good resource you use to troubleshoot problems when opening documents is found at the Word MVP site:
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