Please Note: This article is written for users of the following Microsoft Word versions: 97, 2000, 2002, and 2003. If you are using a later version (Word 2007 or later), this tip may not work for you. For a version of this tip written specifically for later versions of Word, click here: Template Changing On Its Own.

Template Changing On Its Own

by Allen Wyatt
(last updated November 16, 2015)

4

Leszek uses customized templates (not the Normal template) for generating scientific reports. He then sends the reports out for review by others. Occasionally a document is returned and the custom template has been dropped and the Normal template is attached to the document. His assumption, considering his knowledge about the reviewers, is that it's unlikely someone is specifically changing the template. Leszek wants to find an explanation and solution for this occasional behavior.

How templates behave in relation to documents is a bit of a fuzzy area, with conflicting reports depending on the sources you read. According to everything we've been able to determine, when Word is started on a system, the Normal template is opened, by default. This is what allows many of your system customizations to be available, because they are stored in the Normal template. When you open another document that has a different template attached, that doesn't necessarily close the Normal document; it is still open so that (again) those customizations are available.

When you try to open a document that has a specific template attached and that template cannot be located, then what does Word do? This is where things get fuzzy. Some testing indicates that the template is "ignored," but the reference is still maintained in case the template is made available at some future opening of the document. It may be, however, that Word "falls back" to the Normal template when the specified template is not available. If a person then edits and saves the document (or, especially, uses Save As with the document), then the reference for the unavailable template may be tossed away and the Normal template used explicitly.

The only real solution to this matter that we can think of is to make sure that all of your users have the specified template on their systems. If you send the document to them via e-mail, you could also send the template and ask them to put it on their system so that the document that references it displays properly.

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (11428) applies to Microsoft Word 97, 2000, 2002, and 2003. You can find a version of this tip for the ribbon interface of Word (Word 2007 and later) here: Template Changing On Its Own.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He  is president of Sharon Parq Associates, a computer and publishing services company. ...

MORE FROM ALLEN

Undoing an AutoFormat

Excel allows you to automatically format data tables using a number of different schemes. What happens if you want to ...

Discover More

Determining a Random Value

Random values are often needed when working with certain types of data. When you need to generate a random value in a ...

Discover More

Separating Names into Individual Columns

If you have a list of names in a column, and you want to separate those names into individual cells, there are several ...

Discover More

The First and Last Word on Word! Bestselling For Dummies author Dan Gookin puts his usual fun and friendly candor back to work to show you how to navigate Word 2013. Spend more time working and less time trying to figure it all out! Check out Word 2013 For Dummies today!

More WordTips (menu)

Listing the Settings in a Template

Templates allow you to define and collect many formatting settings that control how your documents appear. Getting a ...

Discover More

Saving a Preview with Your Template

Templates provide a collection of styles and boilerplate for new documents. Selecting the right template by filename only ...

Discover More

Creating a Boilerplate Document

If you have several boilerplate documents you need to routinely use in Word, then you should learn how to use templates. ...

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 6Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is seven minus 2?

2016-04-27 16:45:50

Amanda

Hi,
We have a team of 30 people using hundreds of word documents.

These word documents are stored on Sharepoint and link to a template that is stored on a shared drive, which all the end users have access to.

Sometimes, the template goes back to normal, and I can't figure out why.

We have the documents password protected so that users cannot get to the developer tab to change the template.

Any ideas on what would cause (just some of) these documents to disconnect from the template?

Thanks,
Amanda


2013-04-12 16:29:49

Louise Ard

This happens quite a bit. Unfortuantly, the original template is not always preserved. If the Normal.dot templates are corrupted or broken it causes many other issues. There are other solutions and I am currently working on that. Will let you know more later.


2012-03-10 11:17:49

Ali Ihsan Ulusal

In the 90's, common practice within our accounting firm were to change the template link to normal.dot automatically, as soon as you open a document. It may be that this is still active in the environment of the receiver.


2012-03-10 09:36:17

WB Rubidge

Allen, we send our clients hundreds of documents based on a custom template that they do not have. They edit those documents and return then.

In all cases, the original template link is preserved.

We've never seen the Normal.dot template substituted.


This Site

Got a version of Word that uses the menu interface (Word 97, Word 2000, Word 2002, or Word 2003)? This site is for you! If you use a later version of Word, visit our WordTips site focusing on the ribbon interface.

Newest Tips
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.