Removing Errant Buttons

by Allen Wyatt
(last updated December 16, 2016)

Larry had a problem getting rid of the vestiges of an old program that added buttons to Word. It seems that when he starts Word, he gets a dialog box complaining of a "Missing Shortcut."

Anyone who has used Word for any length of time knows that there are multitudes of ways in which you can customize the program. You can change toolbars, menus, keyboard shortcuts, and just about everything in between. Not only can you do such diverse customizations, but so can programs that you add to Word. Thus, when you want to remove a particular program that customized Word in some way, the ultimate problem is trying to figure out exactly what sort of customizations were done.

The first thing to check is whether the original software was correctly removed. Typically, this is done in Windows by using Add/Remove Programs from the Control Panel. Assuming that the program has been removed in this way, and there are still problems, you may want to check out the program vendor's Web site to see if other people have had the same problems or if there are support documents that describe how to fully remove the program from Word.

Next you should check to make sure that your toolbars and menus are reset to their default settings. You can do this by using the controls in the Customize dialog box (choose Customize from the Tools menu). You should also make sure that any AutoStart-type macros are removed. (You can see these if you press Alt+F8.)

You should also choose Templates and Add-Ins from the Tools menu to display the Templates and Add-ins dialog box. Make sure there are no unwanted add-ins loaded with Word. If necessary, disable (uncheck) or remove them completely.

Finally, if all the above don't work, rename the Normal.dot template to something else (such as OldNormal.dot) and restart Word. When you restart Word, a new copy of Normal.dot is automatically created, and none of your old customizations are evident. You can then use the Organizer (choose Tools | Templates and Add-Ins | Organizer) to transfer only the customizations you want from the OldNormal.dot template to your squeaky clean Normal.dot.

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (1524) applies to Microsoft Word 97, 2000, 2002, and 2003.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He  is president of Sharon Parq Associates, a computer and publishing services company. ...

MORE FROM ALLEN

Changing Excel's Background Color

Excel doesn't provide a built-in means to change the standard background color of a worksheet. There are a few different ways ...

Discover More

Adding a User Account

Windows allows you to set up individual user accounts in case there are multiple people using the same computer. Here's how ...

Discover More

Sending an E-mail when a Due Date is Reached

Wouldn't it be great if Excel could automatically e-mail you when a due date is reached? It can, if you are using Outlook and ...

Discover More

Comprehensive VBA Guide Visual Basic for Applications (VBA) is the language used for writing macros in all Office programs. This complete guide shows both professionals and novices how to master VBA in order to customize the entire Office suite for their needs. Check out Mastering VBA for Office 2010 today!

MORE WORDTIPS (MENU)

Displaying Toolbars

How to display the variety of toolbars in Word.

Discover More

Default Units that Change

Word allows you to specify the unit of measurement you would like used in dialog boxes throughout the program. It can get ...

Discover More

Disabling the Caps Lock Key

A few tips and tricks for working around the dratted Caps Lock button.

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments for this tip:

There are currently no comments for this tip. (Be the first to leave your comment—just use the simple form above!)

This Site

Got a version of Word that uses the menu interface (Word 97, Word 2000, Word 2002, or Word 2003)? This site is for you! If you use a later version of Word, visit our WordTips site focusing on the ribbon interface.

Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.

Links and Sharing
Share