Removing Errant Buttons

by Allen Wyatt
(last updated July 15, 2017)

Larry had a problem getting rid of the vestiges of an old program that added buttons to Word. It seems that when he starts Word, he gets a dialog box complaining of a "Missing Shortcut."

Anyone who has used Word for any length of time knows that there are multitudes of ways in which you can customize the program. You can change toolbars, menus, keyboard shortcuts, and just about everything in between. Not only can you do such diverse customizations, but so can programs that you add to Word. Thus, when you want to remove a particular program that customized Word in some way, the ultimate problem is trying to figure out exactly what sort of customizations were done.

The first thing to check is whether the original software was correctly removed. Typically, this is done in Windows by using Add/Remove Programs from the Control Panel. Assuming that the program has been removed in this way, and there are still problems, you may want to check out the program vendor's Web site to see if other people have had the same problems or if there are support documents that describe how to fully remove the program from Word.

Next you should check to make sure that your toolbars and menus are reset to their default settings. You can do this by using the controls in the Customize dialog box (choose Customize from the Tools menu). You should also make sure that any AutoStart-type macros are removed. (You can see these if you press Alt+F8.)

You should also choose Templates and Add-Ins from the Tools menu to display the Templates and Add-ins dialog box. Make sure there are no unwanted add-ins loaded with Word. If necessary, disable (uncheck) or remove them completely.

Finally, if all the above don't work, rename the Normal.dot template to something else (such as OldNormal.dot) and restart Word. When you restart Word, a new copy of Normal.dot is automatically created, and none of your old customizations are evident. You can then use the Organizer (choose Tools | Templates and Add-Ins | Organizer) to transfer only the customizations you want from the OldNormal.dot template to your squeaky clean Normal.dot.

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (1524) applies to Microsoft Word 97, 2000, 2002, and 2003.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He  is president of Sharon Parq Associates, a computer and publishing services company. ...

MORE FROM ALLEN

Making Short Work of Menu Names

If your menu bar has become cluttered due to different add-ins you've added, you can free up space by shortening the menu ...

Discover More

Merging Many Workbooks

If you need to combine the contents of a bunch of workbooks into a single workbook, the process can get tedious. Here's a ...

Discover More

Adding an Optional Break

The no-width optional break is primarily used for Asian languages in Word. It can have value for English-speakers, as ...

Discover More

Do More in Less Time! Are you ready to harness the full power of Word 2013 to create professional documents? In this comprehensive guide you'll learn the skills and techniques for efficiently building the documents you need for your professional and your personal life. Check out Word 2013 In Depth today!

More WordTips (menu)

Modifying Behavior of the Open Dialog Box

The Open dialog box is one that few of us think about, but you can control how it behaves with a little bit of macro ...

Discover More

Delay in Dialog Box Appearing

If your copy of Word seems to be slowing down a lot lately, it could be time to do some remedial work on your system. ...

Discover More

Can't Split the Document View

Word allows you to split the screen so that you can view two different parts of the same document. This can come in very ...

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 6Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is five less than 7?

There are currently no comments for this tip. (Be the first to leave your comment—just use the simple form above!)


This Site

Got a version of Word that uses the menu interface (Word 97, Word 2000, Word 2002, or Word 2003)? This site is for you! If you use a later version of Word, visit our WordTips site focusing on the ribbon interface.

Newest Tips
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.