Removing Errant Buttons

by Allen Wyatt
(last updated July 15, 2017)

Larry had a problem getting rid of the vestiges of an old program that added buttons to Word. It seems that when he starts Word, he gets a dialog box complaining of a "Missing Shortcut."

Anyone who has used Word for any length of time knows that there are multitudes of ways in which you can customize the program. You can change toolbars, menus, keyboard shortcuts, and just about everything in between. Not only can you do such diverse customizations, but so can programs that you add to Word. Thus, when you want to remove a particular program that customized Word in some way, the ultimate problem is trying to figure out exactly what sort of customizations were done.

The first thing to check is whether the original software was correctly removed. Typically, this is done in Windows by using Add/Remove Programs from the Control Panel. Assuming that the program has been removed in this way, and there are still problems, you may want to check out the program vendor's Web site to see if other people have had the same problems or if there are support documents that describe how to fully remove the program from Word.

Next you should check to make sure that your toolbars and menus are reset to their default settings. You can do this by using the controls in the Customize dialog box (choose Customize from the Tools menu). You should also make sure that any AutoStart-type macros are removed. (You can see these if you press Alt+F8.)

You should also choose Templates and Add-Ins from the Tools menu to display the Templates and Add-ins dialog box. Make sure there are no unwanted add-ins loaded with Word. If necessary, disable (uncheck) or remove them completely.

Finally, if all the above don't work, rename the Normal.dot template to something else (such as OldNormal.dot) and restart Word. When you restart Word, a new copy of Normal.dot is automatically created, and none of your old customizations are evident. You can then use the Organizer (choose Tools | Templates and Add-Ins | Organizer) to transfer only the customizations you want from the OldNormal.dot template to your squeaky clean Normal.dot.

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (1524) applies to Microsoft Word 97, 2000, 2002, and 2003.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He  is president of Sharon Parq Associates, a computer and publishing services company. ...

MORE FROM ALLEN

Finding Where Templates Are Stored

The first step in modifying templates is to find out where they are stored on your system. Here's the easiest way to figure ...

Discover More

Improving Text Sharpness with ClearType

Ever notice that even with a fancy new monitor, text can still look a bit muddy on the screen. You can use ClearType ...

Discover More

Rows in a PivotTable

PivotTables are used to analyze huge amounts of data. The number of rows used in a PivotTable depends on the type of analysis ...

Discover More

Create Custom Apps with VBA! Discover how to extend the capabilities of Office 2013 (Word, Excel, PowerPoint, Outlook, and Access) with VBA programming, using it for writing macros, automating Office applications, and creating custom applications. Check out Mastering VBA for Office 2013 today!

More WordTips (menu)

Word Freezes When Working with Lots of Clip Art

Don't you hate it when Word freezes? Laurie has that problem when she works with clip art in her documents. There are any ...

Discover More

Switching between a Dialog Box and the Document

Word uses lots of dialog boxes as a way of setting configuration options and gathering information from users. When working ...

Discover More

Notification when Caps Lock is Active

You're typing along, look up at your screen, and notice that everything is in ALL CAPS. Drat! You activated the Caps Lock key ...

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 8Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is 7 - 2?

There are currently no comments for this tip. (Be the first to leave your comment—just use the simple form above!)


This Site

Got a version of Word that uses the menu interface (Word 97, Word 2000, Word 2002, or Word 2003)? This site is for you! If you use a later version of Word, visit our WordTips site focusing on the ribbon interface.

Newest Tips
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.