Barbara has a problem on her system: The Ruler seems to be divided into points, but she needs it to display inches. She went through the usual approach of choosing Tools | Options | General tab to change the measurement units, but that wouldn't change things for her.
What Barbara is experiencing is a glitch in Word related to the Ruler. What she is seeing is not points, but character units, which are used when Word is working with Asian languages. This problem is described, along with a fix, at the following Knowledge Base article:
http://support.microsoft.com/kb/299339
As the article says, this problem sometimes occurs when upgrading to Word 2003, but there have also been reports of it happening spontaneously in other versions of Word. As the article describes, there are two possible solutions.
One solution is to delete the data settings key in the Registry. This, of course, may also delete other configuration settings you don't want to lose in Word. (How to delete the data settings key, besides being described in the Knowledge Base article, is also described in other issues of WordTips.) Because of this drawback, it's best to try the other solution first:
Options.UseCharacterUnit=False
That's it; the character units should be gone, and your Ruler will use whatever setting you've made in Tools | Options | General tab.
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