Printout Doesn't Match Preview

by Allen Wyatt
(last updated June 29, 2013)


Patricia wrote about a problem she was having with Word. It seems that she would work with a Word document, and then look at it in Print Preview to make sure everything was exactly the say she wanted. When it was just right, she would print the document. Everything looked good in the printout, except that the page breaks were not in the same place as they had been when looking at the document in Print Preview. Patricia wondered what could cause the problem.

There are many possible causes for this type of problem, so finding a solution may take some trial and error on your part. The first thing to check is to make sure that you have the latest and greatest printer drivers installed in Windows for your printer. The best place to find this out is by visiting the Web site for your printer manufacturer and checking to see if they have an updated printer driver available for your version of Windows.

The second thing to check is that you are using the same printer for the Print Preview as you are for printing. If you work in an office that has multiple printers available, and you have multiple printer drivers installed in Windows, you can—in the Print dialog box—select which printer you want to use. The printer selected in the Print dialog box controls how information is displayed by Word in Print Preview and when actually printing. If you examine a document in Print Preview, then display the Print dialog box and choose a different printer before printing, then the output to the printer may be different than what you saw in Print Preview. (See Figure 1.)

Figure 1. The Print dialog box.

Careful consideration of these first two potential causes leads to a third potential cause—someone switched your printer. This may sound odd, but sometimes happens in an office environment where a single printer is shared by multiple users. Let's say that you are used to using a Fabutek 2750 printer, and you have the proper drivers installed for that mythical printer. One day, however, someone physically swaps the Fabutek 2750 printer for a newer model: the Fabutek 2950. If you don't upgrade your printer driver, then you can get different printed results than what you expect.

While on the subject of printer drivers, there is another thing that could be causing problems. In modern computer systems, printer drivers tend to be programs in their own right. You can configure printer drivers to do all sorts of things with your printer. One thing that many printer drivers allow you to do is to control whether fonts are sent to the printer or not. If the printer driver is set to not send fonts, then the printer will substitute a native font (one residing in the firmware of the printer itself) for the font that was not downloaded by the printer driver. This font substitution may cause your pages to break differently than either you or Word would expect. Check your printer driver to make sure it is downloading fonts used in your document.

If you use fields in your document, it is very possible that the fields could be throwing off the pagination of your printed document. There are two settings on the Print tab of the Options dialog box (Tools | Options) that control how Word handles fields during printing. (See Figure 2.)

Figure 2. The Print tab of the Options dialog box.

The Field Codes check box is used to indicate whether the printed document shows field results or the raw field codes. This check box also affects Print Preview, and the field codes should display there according to your selection of the check box.

The Update Fields check box on the Print tab can be problematic. To use a simplistic example, let's say that you have a field that inserts the current date and time. When you use Print Preview, the date and time show as you would expect. However, when you print, the field code is updated and the date and time when you printed is used. This could cause the text within the field's paragraph to wrap differently, which could easily affect pagination. The solution is to make sure the Update Fields check box is cleared, and then manually update all fields before using Print Preview and subsequently printing.

Another check box on the Print tab of the Options dialog box can also cause differences in formatting on a printout. Notice the check box labeled Allow A4/Letter Paper Resizing. When this check box is selected, Word will automatically reformat your printout if the paper size specified in the Page Setup dialog box is Letter, and the paper size in your printer is A4 (or vice versa). This will definitely affect page breaks on a printout. If you uncheck the check box, you will need to make sure that your designated paper size matches the paper you will be printing on.

There is one other place you can check, as well. Take a look at the Compatibility tab in the Options dialog box. This dialog box lists quite a few settings that can modify the behavior of Word. One of the settings in the list is called Use Printer Metrics to Lay Out Document. By default, this option is not selected. With it unselected, Word uses its own internal measurements to determine how a document appears on a printed page. This results in faster operation of Word and more consistent appearance of the document. (See Figure 3.)

Figure 3. The Compatibility tab of the Options dialog box.

There is a drawback, however. It is possible that with some printers the metrics that Word uses may differ from the metrics the printer users. Thus, what you see on the screen (even in Print Preview) could differ slightly from when the document is actually printed. Why? Because when the printed document is handed over to the printer driver, then the printer's metrics are used instead of Word's internal metrics. If you suspect this is a problem for you, select the Use Printer Metrics to Lay Out Document check box. Word will then query the printer driver and use its metrics when doing layout.

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (91) applies to Microsoft Word 97, 2000, 2002, and 2003.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He  is president of Sharon Parq Associates, a computer and publishing services company. ...


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Comments for this tip:

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is two less than 3?

2017-04-03 23:47:01

marvin stiglitz

After changing print cartridges on my cannon mx492, the print preview does not match print in excel. But they match in Word. The same is true after deleting and reinstalling excel? Using office 2003. Any thoughts would be very much appreciated? Thank you.

2017-04-03 23:42:45

marvin stiglitz

After changing print cartridges on my cannon mx492, the print preview does not match print in excel. But they match in Word. The same is true after deleting and reinstalling excel? Using office 2003. Any thoughts?

2017-01-03 17:02:35

Patrick Hanrahan

When printing invitation envelopes in word I check the print preview and everything is centered properly. When the envelope prints it is not centered. When I address these envelopes I use a variety of typeface designs and sizes. Any recommendations to solve? The same thing happens with Publisher.

2016-12-16 18:10:05


To Soroare
I think what I did was to right click on the PDF image I had copied & pasted into word doc, & clicked "edit". Msg appeared that asked me if I wanted to convert the picture into a word object. I clicked yes and now the image is correct size.

2016-11-18 08:24:01

Rakesh Changeshpur

When I try to print two pages from IE the second page data displays in print preview(address and few other options) but in print those details from the textbox doesn't get printed. What could be the issue. tried the four methods available from
none of the above method resolved my issue

Any recommendation or suggestion for this issue?


2016-08-25 21:17:01


Truly Thanks!!

I can solve the problem to edit two column tabled legal document by it.

I respect your knowledge...o.o

2016-08-19 04:08:05


I took a snapshot in foxit reader and pasted it in word doc. in print preview its ok but when I printed the doc it was cut on side and below. How i can solve this problem. Please help..

2016-06-19 05:01:34


i had draged and copied a web site and pasted in word document, and then i went to net centre then the words are changed in square boxes and printed like that,,,

what am i do now suggest me a solution

2016-05-29 01:10:06


The printed document is different from the print preview.I have checked every setting but problem is not solved.I have a updated version of the driver as well.I don't understand the actual problem.In print preview shows the complete text but prints incomplete.Kindly help me.

2016-04-21 00:08:58


Thanks so much for the info about being sure your printer is the same as the printer named with the doc you want to print. I changed mine and it works fine now . Soooooooo Glad !!

2016-04-02 13:42:01

John Oduor Osawo

I print in English but document comes in a language I cannot read.Kindly help

2016-03-17 16:25:01


I inserted a round Jpeg picture on the page in Word but the printed copy shows the picture as oblong not a circle.

Help! Thank you.

2015-10-06 05:05:47

Savas Erisen

Thanks Allen,

Unselecting A4/Letter paper resizing solved my scale problems.

2015-06-19 09:09:26

Linda DeGrace

My print preview shows sections highlighted but the actual document when printed has no highlighting at all.

2015-03-19 21:05:08


I am using Word on a Citrix server and Word templates stored in on a network folder. The templates have merge fields embedded which get populated by data from an application. When previewing the resulting Word file generated after being populated by data from the application, everything appears fine. However, if saving as a PDF or printing the Word document, some of the merge fields display instead of the data that was populated by the merge field. It is like MS Word got confused. Any ideas of cause and solution?

2015-02-26 06:15:21


I've made greetings cards for honks with no problem. Now I have an applemac it won't print as the preview?

2013-08-29 16:22:01


My print preview is correct but it prints out in a "mini" of the actual document.. I've tried everything I know to get it to print the preview as shown.

2013-07-11 12:33:44


I was having the same issue. Make sure you don't have any hidden text. If you do either remove it or click. "Print Hidden Text" in the Word options. If you press the Show/Hide button on the Home Ribbon it will also change the actual document and you will see what I mean. Hope this helps!

2013-06-28 16:48:25

Ray McNeal

I tried a number of these fixes on an HTML document mail merge file that I coverted to word and it the print one page button actually made the document 100 times worse. Entire sections of the document on every page of the mail merge were deleted.

They've got to come up with a solution for this because we send hundreds of invoices in this manner every month.

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