Please Note: This article is written for users of the following Microsoft Word versions: 97, 2000, 2002, and 2003. If you are using a later version (Word 2007 or later), this tip may not work for you. For a version of this tip written specifically for later versions of Word, click here: Delivery Address Won't Print on Envelopes.

Delivery Address Won't Print on Envelopes

by Allen Wyatt
(last updated March 25, 2017)

5

John has a business letter that includes both a return address and a delivery address. When he displays the Envelope & Labels dialog box to print an envelope, Word correctly picks up both addresses and places them in the proper places in the dialog box. When he prints that envelope, however, the delivery address does not print at all. The return address prints in the expected location on the envelope, but the delivery address is completely missing. John wonders what could be going wrong.

Trying to track down envelope-printing problems can be a challenge. A good first step is to not print your envelopes directly to the printer. Instead, add the envelope to your document. The idea is to see what Word adds to the document, just to see if it looks right. (Adding the envelope to the document is a troubleshooting step only. Once you get the problem ironed out, you can again print directly to the printer.)

Once the envelope is added to the document, check it out to see if it shows the same problems. Is the delivery address missing? Perhaps it is moved someplace that is not printable on your printer. Perhaps it is really there, but the font is in some color (such as white) that your printer cannot print. Check out what is in the document—in the added envelope—and you may be able to get the problem figured out.

Next, check to make sure your printer driver matches your printer. When printing envelopes, Word needs to be concerned with where that relatively small piece of paper (the envelope) is located in the feed tray and what its orientation is. If Word guesses incorrectly, then the envelope may not print correctly, if at all. When you make sure the printer driver on your system matches the make and model of your printer, then you increase the chances that Word will work with the printer correctly.

Finally, you may need to check the styles used by Word to create your envelope. It is the styles that control how your printed envelope appears. You can find out which styles Word is using simply by inspecting what Word adds to the document when you choose to add the envelope. Since the problem is with your delivery address, check the style used for that address first. (Hint: It is probably the Envelope Address style. Check to make sure the font color is set to black and the frame used by the style is printable.)

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (3509) applies to Microsoft Word 97, 2000, 2002, and 2003. You can find a version of this tip for the ribbon interface of Word (Word 2007 and later) here: Delivery Address Won't Print on Envelopes.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He is president of Sharon Parq Associates, a computer and publishing services company. ...

MORE FROM ALLEN

Turning Off HTML Conversions

Don't want Word to load up your HTML documents as formatted text? There are a couple of ways you can instruct Word to be ...

Discover More

Checking for Time Input

Need to know if a cell contains a time value? Excel doesn't contain an intrinsic worksheet function to answer the ...

Discover More

Extra Document File Being Saved

You may be surprised sometimes to save a document and find out that Word actually saves what appear to be two copies of ...

Discover More

Learning Made Easy! Quickly teach yourself how to format, publish, and share your content using Word 2013. With Step by Step, you set the pace, building and practicing the skills you need, just when you need them! Check out Microsoft Word 2013 Step by Step today!

More WordTips (menu)

Removing Return Addresses

Word allows you to print return addresses on your envelopes. You may run across a scenario where the return address is ...

Discover More

Using Delivery Point Barcodes

Printing barcodes on envelopes can help speed the delivery of your mail and possibly reduce what you pay for postage. ...

Discover More

Setting the Return Address Used in Word

When you create envelopes with Word, it normally displays a return address by default. If you can't get Word to retain ...

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 6Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is three less than 3?

2021-03-07 18:29:50

Sarah Newton

I have the newest Mac Book Pro with Office 365. Lucky me? It doesn’t seem to want to print envelopes with the office printer that we have. I’m EXTREMELY frustrated. I feel like I have tried everything. In the past, this has been easy. I created an excel spreadsheet and merged the addresses and return address on Microsoft Word. Selected envelope size. Printed it. Easy. Now I’m doing it and scaling is all kinds of messed up. I can’t tell if this is a problem I am overlooking and possibly just a simple fix. If anyone has any advice, I’d really appreciate it.


2021-01-23 12:36:15

David L Schrock

I had envelopes printing perfectly until the hard drive died on my laptop and then nothing worked. It was not quite the disaster it sounds like. I replaced the old magnetic drive with an SSD and installed Windows 10 and put the old drive in an enclosure and was able to retrieve everything I cared about. However after reinstalling MS Office 2010 I could not get envelopes to print correctly. No amount of adjustment would make it work. It turned out the Microsoft "helpfully" included a driver for my printer (Canon MF232w) so I did not actually install the applicable driver like I did when first got the printer. It finally occurred to me that the "helpful" driver provided by Microsoft might be the problem. I installed the actual driver from Canon and I was then able to resume printing perfect envelopes.


2019-11-15 11:04:43

Brian Henderson

When I'm in an existing Word document. I highlight the address go to mailing and click on envelopes the address is not in the deliver box. How do I get the address to show up in the delivery box? This is for Word 2016.


2019-01-17 17:05:44

Disappointed

Solved? This didn't solve squat. It was a complete waste of my time.


2018-04-23 19:12:43

Catherine

This article didn't help me get my envelop printed. When I press Print for my printer, nothing shows up in the preview. I see it on the screen. I made sure the ink was black. Tried different fonts. Specified the size in Tools, Envelopes, and even at the printer menu.


This Site

Got a version of Word that uses the menu interface (Word 97, Word 2000, Word 2002, or Word 2003)? This site is for you! If you use a later version of Word, visit our WordTips site focusing on the ribbon interface.

Newest Tips
Subscribe

FREE SERVICE: Get tips like this every week in WordTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.