Mary was having a problem getting AutoFormat As You Type to convert "straight quotes" to "smart quotes" within the fields of protected forms.
Unfortunately, this seems to be one of the vagaries of working with Word. Quite a number of Word's features won't work in the fields of a protected form; AutoFormat As You Type is just one of them. Why the Word designers set things up this way is one of the great mysteries of the universe.
The only possible workaround would be to write some sort of OnExit macro that is triggered when the form's user moves from one form field to another. The macro could examine the contents of the form field and change any straight quotes to curly quotes. This, of course, is not an ideal workaround, since you might not want all quotes converted, which means the parsing rules can get rather complex.
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