Can't Get Rid of Unwanted Recovery File

by Allen Wyatt
(last updated January 17, 2017)

5

Kim recounts an experience where Word 2003 saved a file automatically during a time when the workstation shut down abnormally. Ever since that time Word has repeatedly requested some attention to permanently recover the file. The user took no action to recover the file and, instead, physically deleted it. As a result Word, on every second occasion, requests some action with the 'auto recovered' (now deleted) file. This file recovery request has now infiltrated its way other users on the LAN. Now everyone enjoys the annoyance of every second opening of Word being greeted with the auto recovery pane seeking some user action for the same file. Kim is wondering how to best handle this situation.

There are a couple of things that can be tried. First, start by doing some diagnostics on the drive in question. Run the built-in Windows programs that check the disk and file structure for any errors, and correct any that show up.

Second, look in Word for the location where it is storing AutoRecover files. (You can see this on the File Locations tab of the Options dialog box.) Write down the path for the folder, then close Word and use Windows to delete everything in the folder.

You will also want to make sure that once you delete the files that nothing else is getting put in that folder. If you have another program that is using the same folder for storing information, it is possible that Word is incorrectly assuming that those files are, somehow, files that need to be recovered. (If you are unsure whether any other programs are using the folder, then simply change the location of the AutoRecover folder, in Word, to some new folder you create.)

If that doesn't work, you should consider giving Word the file it is looking for. Make note of the desired file name the next time the error message comes up. Look in the person's Recycle Bin and, if the file is still there, restore it. If it is not there, then copy a Word document to the AutoRecover folder and then rename it to the filename that Word is looking for. Then restart Word and allow it to do whatever it wants to do with the file.

WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (6395) applies to Microsoft Word 97, 2000, 2002, and 2003.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He  is president of Sharon Parq Associates, a computer and publishing services company. ...

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Comments for this tip:

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] in your comment text. You’ll be prompted to upload your image when you submit the comment. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is 8 - 1?

2015-01-27 17:47:48

Fillomer Edra

When I open my Microsoft word the blank paper shows a number 1 on it, every time I open Microsoft word how do I get rid of that number. I tried highlighting the number and press delete and I also tried writing over the number this is how it looks writing over the number ( nu1ber ) then I tried to back space the word and the number stays.


2014-09-29 03:12:59

kimberlielew

It recovers and repair Mirosoft word documents. Supports all modern file versions, including Word 97, 2000, 2002, XP and 2003.

Although its not free but can download the demo version to see the file.

If satisfied then get the full version to save the data.

Try:- http://www.recoverydeletedfiles.com/word-file-recovery-tool.html


2014-08-23 19:34:06

Carl

This was a big help after having to see so many times that Document Recovery message every time I opened a Word doc.

And I cannot believe I found this when I typed "i hate ms word auto recover" in google.com


2014-07-13 08:12:10

GreenHornetKato

It could be Word or even Windows that is having the problem. Before you start trying to restore a backup or repair a file, try opening other documents. Try opening your "corrupt" document from another computer. Also you can try to make a copy of corrupted files. (It could work)
But if nothing helps, you can try to recover it by using Recovery Toolbox for Word. Download free demo versions of this software from Recovery Toolbox website: http://www.repairword.recoverytoolbox.com/ It’s gonna help.


2014-05-20 21:04:05

Peter Sumner

Had exactly the same issue in Terminal Server environment. Initially thought it was due to a corrupt Normal.dot file.

Found the following article http://support.microsoft.com/kb/885380, followed the instructions and the problem was resolved. Obviously this needs to be done under an Admin account.
However, under the resiliency key there was a subkey...in my case it had a specific name 5259B6A5 ...this was in the Local Machine and also appeared under several of the HKEY users. Opening up the key displayed the name of the word document etc. that was at fault. Simply did a search of the registry and deleted each occurrence of this key. This key will be different depending on your circumstances.

I hope this helps someone in the same situation.


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