Please Note: This article is written for users of the following Microsoft Word versions: 97, 2000, 2002, and 2003. If you are using a later version (Word 2007 or later), this tip may not work for you. For a version of this tip written specifically for later versions of Word, click here: Unable to Set Margins in a Document.
by Allen Wyatt
(last updated June 13, 2015)
Susie wrote about a problem she was having with setting margins in some documents. In her office, everyone shares documents. In such an environment, it is not unusual to reuse someone else's document, or use an existing document as the basis for a new document. Susie reports that sometimes she tries to change the margins on a document, but that she cannot—the preview area in the Page Setup dialog box doesn't display correctly, and any changes to the controls are ineffectual.
The fact that this is only happening with some documents is an indicator that the problem doesn't lie with Word, but with the documents exhibiting this behavior. More than likely, the document has, in some way, become corrupted. Here is one way to try to "reclaim" your document:
At this point you should do your work with the new document. You will need to enter headers and footers again, but the document should now work as you expect it to. Once you are satisfied, you can delete the problem document.
WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (3423) applies to Microsoft Word 97, 2000, 2002, and 2003. You can find a version of this tip for the ribbon interface of Word (Word 2007 and later) here: Unable to Set Margins in a Document.
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Got a version of Word that uses the menu interface (Word 97, Word 2000, Word 2002, or Word 2003)? This site is for you! If you use a later version of Word, visit our WordTips site focusing on the ribbon interface.