Max is having a problem with Word 2003. It seems that whenever he opens a document, it is in reading layout mode. He is forced to switch each document to Print Layout view, which is his preference.
There are two things you need to do to start fixing this problem. Follow these general steps to accomplish both tasks:

Figure 1. The General tab of the Options dialog box.
If the problem isn't fixed by the above steps, then it is possible that there is some AutoOpen macro that is kicking in and changing the viewing mode behind the scenes. Check to see if this is the case. You could also create your own AutoOpen and/or AutoNew macros to set the viewing mode to your preferences. If you decide to go this route, just make sure that the macros contain commands similar to the following:
With ActiveWindow.View
.ReadingLayout = False
.Type = wdPrintView
End With
Note:
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