by Allen Wyatt
(last updated January 16, 2014)
Subscriber Robin Dempster experienced a problem when opening Word, in that whenever he double-clicked on a document file, Word would start and the program would open two files instead of one. The first was the desired Word document, but the second was a blank document with no insertion point, non-functioning toolbars, and menu shortcuts that don't respond.
There are several things that may cause such a problem in Word. It is possible that a known bug in some versions of the Norton Anti-Virus Office plug-in causes the problem. If you are using the plug-in, you may want to either disable NAV (to see if the problem clears up) or make sure you get the latest version of the plug-in from the Norton Web site. You can find more information on problems with NAV in the following Knowledge Base article:
It is also possible that incorrect file associations for DOC files cause the problem. Try the following steps:
Figure 1. The File Types tab of the Folder Options dialog box.
Figure 2. The Edit File Type dialog box.
Figure 3. The Editing Action dialog box.
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