Got a version of Word that uses the menu interface (Word 97, Word 2000, Word 2002, or Word 2003)? This site is for you! If you use a later version of Word, visit our WordTips site focusing on the ribbon interface.
With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He is president of Sharon Parq Associates, a computer and publishing services company.
Learn more about Allen...
Greg described a problem he encountered in Word 2002 where the program crashes when exiting Word, but only if he opens a file using File | Open. If he opens the file by using the Windows Explorer (double-clicking on a document icon) he doesn't have the problem.
According to the Microsoft Knowledge Base, this problem is related to the Works in Word Suite add-in. If the add-in is installed on your system, the described error is known to crop up. The solution is to remove the add-in, and then the problem is also removed. Full details on how to do this can be found in the following Knowledge Base article:
If your system does not have the add-in installed, then the problem is something that Microsoft hasn't heard of yet. The only solution is to go through the normal troubleshooting regimen for Word, trying to narrow down the cause of the problem. To assist in this process, Microsoft has provided some tools and an absolutely huge Knowledge Base article:
The article describes the use of the Support.dot template and the steps you can use to isolate problems in Word 2002.
WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (288) applies to Microsoft Word 2000.
Learning Made Easy! Quickly teach yourself how to format, publish, and share your content using Word 2013. With Step by Step, you set the pace, building and practicing the skills you need, just when you need them! Check out Microsoft Word 2013 Step by Step today!