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Subscriber Robin Dempster experienced a problem when opening Word, in that whenever he double-clicked on a document file, Word would start and the program would open two files instead of one. The first was the desired Word document, but the second was a blank document with no insertion point, non-functioning toolbars, and menu shortcuts that don't respond.
There are several things that may cause such a problem in Word. It is possible that a known bug in some versions of the Norton Anti-Virus Office plug-in causes the problem. If you are using the plug-in, you may want to either disable NAV (to see if the problem clears up) or make sure you get the latest version of the plug-in from the Norton Web site. You can find more information on problems with NAV in the following Knowledge Base article:
It is also possible that incorrect file associations for DOC files cause the problem. Try the following steps:
Figure 1. The File Types tab of the Folder Options dialog box.
Figure 2. The Edit File Type dialog box.
Figure 3. The Editing Action dialog box.
WordTips is your source for cost-effective Microsoft Word training. (Microsoft Word is the most popular word processing software in the world.) This tip (89) applies to Microsoft Word 97, 2000, 2002, and 2003.
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