Setting the Return Address Used in Word

Every time Vicki opens Word to make an envelope, her return address is empty even though she asks Word to save the return address every time. The return address is retained for the current session, but as soon as Vicki exits Word it goes away and is blank the next time she starts the program.

The proper way to set the return address and make it stick depends on the version of Word you are using. If you are using Word 2007, follow these steps:

1. Click the Office button and then click Word Options. Word displays the Word Options dialog box.
2. At the left side of the dialog box click Advanced.
3. Scroll through the options available until you see the General section. (Click here to see a related figure.)
4. In the Mailing Address area, enter your return address. (Which is, of course, the same as your mailing address.)
5. Click OK.

If you are using an older version of Word, these steps will do:

1. Choose Options from the Tools menu. Word displays the Options dialog box.
2. Make sure the User Information tab is displayed. (Click here to see a related figure.)
3. In the Mailing Address area, enter your return address.
4. Click OK.

Whenever you want to print an envelope, your return address (the one you entered will appear as the default. If this does not work, it could be that you have a corrupted document template. Outside of Word (in Windows) locate and rename Normal.dot to something else, such as OldNormal.dot. (In Word 2007 the file names you search for will be Normal.dotx or Normal.dotm.) Restart Word, follow the steps outlined above, and try to print your envelopes.

If this still doesn't work for you, then it could be that you have a more serious corruption problem. You can find a good description of how to track down and fix any corruption problems here:

http://www.wopr.com/index.php?showtopic=197827