Mail Merge and Data Source Documents become Unattached

Don creates quite a few mail merge documents in Word. The data source is invariably a Word document with the merge data in a table. Don can set up the mail merge document and the data source document very nicely, and everything works fine until he e-mails both documents to his clients. If the client opens the mail merge document, the data source document is no longer "attached," and the client has to go through the process of again letting Word know what to use as a data source. It doesn't matter how many times the client opens the main document; he must hunt for and "re-attach" the data source's file every single time. When Don opens the same mail merge document on my system, the data source is still associated, just as it should be.

This problem is probably related to the location of the data source document relative to the mail merge document. In earlier versions of Word, the program would assume many things about documents. For instance, if your mail merge and data source documents were in the same folder as each other, then Word would not store the full path name of the data source document with the mail merge document. Instead, it would simply store the file name of the document, and leave it at that.

Later versions of Word have apparently changed what is saved. Now, instead of just saving the file name of the data source document, Word apparently saves the full path name to the document. This means that when you send the two documents to a client, the mail merge document won't be able to find the data source document unless it is in the same path structure that it was on your original system.

One place this becomes obvious is if, for instance, you store the data source document and the mail merge document in the My Documents folder on your system. When the files are sent to the client, if they are then stored in the client's My Documents folder, then there will be a problem. Why? Because the path to the client's My Documents folder is different than the path to the My Documents folder on the original machine.

To get around the problem, try storing both the mail merge document and the data source document in either the root directory of the C: drive, or in a folder within the C: drive. The client can then store the two files in the exact same location, and the connection between the two should remain intact when the mail merge document is opened.