Wrong Characters Printed in Equations

Jakob uses the Equation Editor in one of his documents, and he's having problems printing the equation correctly. Instead of printing a Delta character in the equation, a picture of a small house is printed on his HP DeskJet 720C. (It shows correctly on the screen, but prints incorrectly in the document.)

There are a couple of things to check. First of all, you'll want to make sure that the proper font definitions are set up in the Equation Editor:

1. Start the Equation Editor (insert a new equation or double-click an existing equation).
2. Choose Define from the Style menu. The Equation Editor displays the Styles dialog box. (Click here to see a related figure.)
3. Make sure that the L.C. Greek, U.C. Greek, and Symbol drop-downs are all set to Symbol.
4. Click OK.

If this doesn't fix the printing problem, there is a good chance that something is messed up with your printer driver; either the driver is not installed fully or the driver is performing some inappropriate font substitutions. To test if this is the case, take the document to a different system, preferably one that uses a different printer. If the document prints correctly on that system, then you might try removing the printer driver and reinstalling it on your system.

If the problem persists, contact the good folks at Design Science. They are the creators of the Equation Editor, and they assure WordTips readers that they will be very responsive to any technical support issues such as this. Send your problem to support@dessci.com for the fastest response.